I don’t think the service is trustworthy enough…

The service like ours should be trustworthy and as a customer, you have a right to be worried before letting someone else take care of your pet. Host My Pet team consists of pet owners so we totally understand this kind of concern! That is why we are verifying each pet sitter application carefully, and…

What if the pet owner wants to pay me in cash?

Say no to cash. We integrated a safe and secure online payment system to our service precisely to keep you safe. Your personal and credit card information are safe with us. If you are paid in cash, we will have no record of that and therefore our 24/7 support cannot help you. Our main goal…

What if the pet owner cancels the booking?

Pet owner needs a valid reason to cancel the booking — and must prove it to Host My Pet team. When listing your services, you can also choose your cancellation policies. In Daycare, Dog Walking and Home Visit services the cancellation policy is always set to flexible. In Pet Boarding (overnight) service you can choose…

How do I cancel a booking?

You can always reject a booking request you receive. If your rejection is due to doubts or worries, we encourage you to message the pet owner before rejecting the request, so they can answer your questions. If you want to cancel an already confirmed booking, you cannot do it by yourself. We want to create a…

Can I choose the pet I sit?

You can always choose to accept or reject the booking request you receive. We encourage you to meet & greet with the pet and their owner to see how you get along, learn more about the pet and get answers to your questions and doubts.

What should I do in case of emergency?

We sincerely hope nothing bad happens to your furry friend on your watch, but sometimes you just can’t help it. In the case of emergency, as in the pet gets sick, is injured or you lose them, you should contact Host My Pet immediately. We will try to help you out and solve the problem…

When and how do I get my payment?

The pet owner pays for the booking once it is confirmed. The payment goes through our secure online payment system. When you have delivered your service and the pet is back with their owner, we give them 24 hours to inform us of any problems. If nothing comes up, the funds are moved to your…

Do I need a license to sit pets?

Currently, the Finnish law does not set requirements for pet sitters. However, to become a pet sitter at Host My Pet, you have to be experienced in looking after pets.

Taxes – Tax Status and Liability

Host My Pet is not a direct employer. All sitters registered at Host My Pet are deemed to be self-employed. Thus, the sitters are responsible for complying with taxes and regulations applying to self-employed individuals. We encourage you to check the official website of Finnish Tax Administration for more details about taxation and regulations for…

What pet sitting services can I provide?

You will add a list of your services to your Host My Pet profile. It is always up to you to accept or reject the pet owners’ booking requests. You can also specify the breed, size and health conditions of the pets you feel comfortable sitting. You can provide one or more of the following…